Refund & Return Policy
Last updated: 19 August 2026
30 days, full money back. If undim did not work for you, email hello@getundim.com within 30 days of delivery and we refund you. You do not need to return an opened tube.
How the guarantee works
Skincare is personal and no formula works identically on everyone. That is exactly why we offer this: you should be able to find out without risking your money.
Email us within 30 days of your delivery date with your order number and one line about what happened. That is the whole process. No return-authorization form, no photos required, no phone call.
Refunds are issued to the original payment method within 5 to 10 business days of approval. Depending on your bank, it may take an additional few days to appear on your statement.
Do I have to send the product back?
Opened tubes: no. Return shipping would cost more than the product. Keep it or dispose of it.
Unopened tubes: also no, for the same reason. If you ordered a multi-pack and only opened one, tell us and we will still refund the full order.
What is covered
- The product did not produce results for you
- Your skin reacted badly to it
- You changed your mind
- The product arrived damaged, leaking, or is the wrong item
- Your package was lost in transit
What is not covered
- Requests made more than 30 days after delivery
- Orders placed through a retailer other than getundim.com
- Repeat refunds on multiple separate orders by the same customer, which we treat case by case
Damaged or wrong item
Email us a photo along with your order number. We will ship a replacement at no cost or refund you in full, whichever you prefer. You will not be asked to return the damaged item.
Cancelling an order
If your order has not shipped yet, we can cancel it and refund you in full. Orders are processed within 3 to 5 business days, so email us as soon as possible at hello@getundim.com. Once a package is in transit we cannot recall it, but the 30-day guarantee still applies once it arrives.
A note on expectations
Pigment sits in skin that renews its surface roughly once a month, so this is measured in weeks rather than days — plan for 6 to 8. If you are 10 days in and unsure, we would rather you email us and ask than give up early — and the 30-day window is there either way.
Contact
hello@getundim.com — a real person reads it, usually replying within one business day.