Shipping Policy
Last updated: 19 August 2026
Free shipping on every US order. Delivery in 12 to 18 days. You get a tracking number by email as soon as your order leaves the warehouse.
Processing time
Orders are processed within 3 to 5 business days of purchase. Orders placed on weekends or US public holidays begin processing the next business day.
You will receive two emails: one confirming your order right away, and a second one with your tracking number once the package ships. If you have not received the second email after 7 business days, contact us at hello@getundim.com.
Delivery times and costs
| Destination | Cost | Delivery estimate |
|---|---|---|
| United States | Free | 12–18 days |
| Peru | $8.99 | 20–40 business days |
Delivery estimates are counted from the moment your order ships, not from the moment you place it. Add the 1 to 3 day processing window to get the full timeline.
We currently ship to the United States and Peru only. If your country is not listed at checkout, we cannot deliver there yet.
Tracking your order
Your tracking number becomes active within 24 to 48 hours of being issued. If the link shows no information immediately, that is normal — give it a day before worrying.
Fulfillment
undim works with third-party fulfillment partners who store and ship the product on our behalf. This keeps our prices lower than they would otherwise be. It does not change your rights: the order is with us, and any problem with it is ours to fix.
Customs and import duties
US orders do not incur additional customs charges. For orders shipped to Peru, any import duties or taxes charged on arrival are the responsibility of the recipient and are not included in the price paid at checkout.
Wrong address
Please double-check your shipping address at checkout. If a package is returned to sender because of an incorrect or incomplete address, we will reship it once you cover the second shipping cost, or refund the product value minus shipping.
If you notice a mistake right after ordering, email us immediately at hello@getundim.com. If the order has not shipped yet we can usually correct it.
Lost or damaged packages
If your tracking shows no movement for 10 business days, or your package arrives damaged, email us with your order number and, for damage, a photo. We will send a replacement or issue a full refund. You do not need to fight with the carrier — that is our job.
Questions
Email hello@getundim.com. A real person reads it and we aim to reply within one business day.